ZleeBit FAQ

Question 1

Why do I need ZleeBit?

Accepted Answer

Discord server analytics have become one of the fastest-growing needs for community managers worldwide. ZleeBit gives you deep multi-layer drill-downs into member growth, messages, voice activity, and moderation — so you can make data-driven decisions and grow your community efficiently.

Question 2

Do you have a secure payment system?

Accepted Answer

Yes. All transactions are processed through Stripe, one of the most trusted and secure payment platforms on the web. Your payment details are encrypted end-to-end and never stored on our servers.

Question 3

How long does it take to get access after payment?

Accepted Answer

Access is granted instantly after your payment is confirmed. Simply refresh your dashboard and your new plan features will be available immediately.

Question 4

I just subscribed — what comes next?

Accepted Answer

You will receive a confirmation email. Your plan is activated immediately, so you can go straight to your dashboard and start exploring the new analytics features. If you have any questions, our support team is here to help.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period, and you won't be charged again. All your data will remain accessible during this time.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and other payment methods through our secure payment processor Stripe. Enterprise customers can also pay via bank transfer.

Question 7

What is the pricing currency?

Accepted Answer

All prices are in US dollars.

Question 8

How can I switch to annual billing?

Accepted Answer

Please contact our support team at support@zleebit.com.

Question 9

Are there any contracts or setup fees?

Accepted Answer

There are no contracts or setup fees. You can switch your plan or cancel your ZleeBit subscription at any time.

Question 10

How can I switch my plan?

Accepted Answer

Upgrade or downgrade your account anytime from your Account Settings. Upgrades take effect immediately, while downgrades and cancellations become effective at the end of your current billing period.

Question 11

Do you offer discounts for annual billing?

Accepted Answer

Yes! When you choose annual billing, you get 20% off compared to monthly pricing. This means you essentially get more than 2 months free each year.

Question 12

Do you offer bulk or custom pricing for large communities?

Accepted Answer

Our pricing is designed to be as competitive as possible. For large-scale needs or reseller arrangements, please contact our team via support@zleebit.com and we'll be happy to create a custom offer for you.

Question 13

My payment is not going through — what should I do?

Accepted Answer

First, check with your bank to make sure the transaction isn't being blocked on their side. If that's not the issue, please contact our support team at support@zleebit.com and we'll resolve it as quickly as possible.

Question 14

I subscribed by mistake — can I get a refund?

Accepted Answer

If your subscription was just activated and you haven't used the paid features yet, please contact us immediately at support@zleebit.com. Otherwise, refunds are handled according to our official refund policy.

Question 15

What is ZleeBit's refund policy?

Accepted Answer

We'll refund your money according to our official refund policy.

Question 16

Do you need my Discord password or admin access?

Accepted Answer

No. ZleeBit only requires you to add our bot to your server with the permissions listed during setup. We never ask for your password or personal login credentials.

Question 17

If I encounter any issues, how can I reach you?

Accepted Answer

Our support team is available via email at support@zleebit.com. We aim to respond as quickly as possible.

Question 18

I have questions not answered here — how can I contact you?

Accepted Answer

You can reach us anytime at support@zleebit.com. We're happy to help with anything not covered in this FAQ.

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